Returns & Exchanges
At Origo Shoes, we want you to step out in confidence; if your purchase isn't a perfect fit, you can return or exchange unworn items within 30 days of delivery. We are committed to ensuring your journey toward sustainable, comfortable footwear is completely seamless and risk-free.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the unworn shoes in their original eco-friendly packaging and include any provided packing slips to ensure faster processing.
Print and Ship
Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing